Expected my 6 month old baby to sit in a booster seat!

<p>We ordered a Fortuner (arounf R2000 a day) with an infant rear facing car seat and was charged. When we got to OR Tambo it took the more than 30 min to get us the car (even though we indicated what time we will need it and paid from that time) When we finally got the car they gave us a booster seat and expected us to be ok with this.. My baby was 6 months old and clearly this would be very dangerous for him. I was shocked how they had no care in the world and treated me as if I was unreasonable not wanting to put my son in that car seat.. Their answer was extras are not always guaranteed, but my argument was then why are we charged for this and they simply said you can go down to the office and get a refund which will take 30 days?!?! Also this is form the biggest airport in SA, not some small branch. Seriously and then what strap my baby into a normal seat belt? After really not accepting this they managed to find a car seat from a nearby branch which meant we finally got growing almost 2 hours later meaning we would have to arrive in the dark. It was an impossible situation which we felt we got very little support in and it really upset me how they just did not care that it was all about the safety of a baby. I won’t go through all this effort writing this complaint if it was about a cracked windscreen or central locking not working or some other issue, but this was about the safety of a baby, something they made me feel I am over reacting. I think they realised I will not cave when I started going into their office and demanding some help. This place is just terrible and they little regard for a human life that has just started his journey is sickening. It must be horrible working for this company as people looks so unmotivated and really in no mood to help. I highly recommend spending a little more and doing with another company. </p>