Exceptionally poor service at Sandton branch

On the 29th May 2019 I experienced exceptionally poor service from the Sandton branch, which caused so much inconvenience on my day. I arrived at the branch at 14:45 and was asked to wait 15 minutes while they fetch the car. At 15:45 (1 hour later) the car finally arrived however it didn't have the parcel shelf/ boot cover. I queried that with the car assessor/inspector and he took a parcel shelf from another vehicle however it did not fit. While continuing with the inspection I realized the space wheel had a damaged rim with a very warn out tyre. I queried that as well. I was made to wait another hour while I was waiting for a replacement car. The replacement car arrived but it was a totally different car to the one I asked for which resulted in me cancelling the booking. By the time I left the branch it was 3 hours later, without a car and I had already paid for the booking. I hope you can improve your logistics as well as your overall service. My contract number is **********