Empty and false promises

On Sat 27/02/16, I booked a car online n paid the required sum online and the rest paid over the counter at the branch but as i was paying for dep i realised that the payme9is not going thru so i went to the bank to find out. Due to an unauthorised activity in my account i couldnt go thru with the rental.<br> On 29th I called the branch requesting refund since the rental didn't take place. The lady told me that the waiting/processing period us 7days. I waited the whole of last week no rerefund so I decided to make a follow up call to the call centre n someone called me back confirming the 7day period. Today is 9th and still no refund. Yesterday some lady Melissa sent me few emails which doesnt help much coz i got the sense that they started to action this yesterday after my call.<br> <br> This is such an appalling customer service and it was my first time dealing with this company and to get such an experience. Had they done this last week already it would be showing on my side. Instead they lie to me, I wonder how much of rocket science is involved in processing a refund of mere R700.<br> If this is how they treat their customers then they should close shop.<br> <br> I am very infuriated and vexed.