Double charges with no joy from head office.

Terrible service , you guys charged my debit card without my consent and ran a duplicate payment on a hire of a vehicle .

We spoke to Moaaz at head office and was asked to send proof of the double charge in a form of the bank statement as well as proof of account for the refund which was a week ago.

According to my bank which is Standard bank the transaction can not be reversed as it was a real time payment on the card.

Today I am still pending feedback , my question is how can a payment go of my card when my card was not present at the branch and when all payments due was all correct and I was even refunding my holding deposit but weeks after the refund I was then charged again for the car hire. That is utter ********. Based on the grounds at hand if I do not get any joy I will charge the company for theft under false pretenses and hand the matter forward to court as Dollar thrifty the stole monies out my account . As per the cpa I paid for services upfront ,and then I still was billed even further , Moaaz claims that they cannot find the double charge and must ask the bank to rectify , why must I go around doing dollar thrifty job when it's clearly shows on my statement that the money was taken by Dollar thrifty.