1 reviews | Active since Aug 2017
Double charge
<p>Hi there</p> <p> </p> <p>This company ****** me of my money firstly by making me miss my flight and making me pay for their vehicle that broke down and I never expected to hire a car that was gonna break down and they tell me that I'm going to face legal action plus they double debited my account without my authorization </p> <p> </p> <p>I need for hello Peter to help me get this matter resolved I really need compensation for my missed flight and for my money to be credited into my account asap</p> <p> </p> <p>Regards</p> <p> </p> <p>Thabo</p>
Hi Thabo
We have received your query and have escalated it to our customer care department for further investigation.
Kind regards,
Thrifty
Hi Thabo
We have received your query and have escalated it to our customer care department for further investigation.
Kind regards,
Thrifty
Hi Thabo
Please be advised that your refund has been submitted and is pending approval from our auditor. We will advise as soon as it is processed.
After feedback received from all the departments the following has been established
You called in at 18.00 stating that the vehicle did not want to start the road side assist team contacted the depot to try and get a replacement vehicle ready for you which took approx 1hr30 min to get ready.
Road side assistance confirmed that they contacted you and you advised them that the vehicle needs to be delivered to you by 21.00.
The vehicle arrived to you at 21.05
The driver has confirmed that he did not ask for any assistance.
The driver and track report confirms that the driver got to you at 21.02 of which at 21.11 you started to drive with the vehicle. You did not drive straight to the airport as if you did you would have made your flight to the airport.
You confirmed with our road side assist team you needed the vehicle by 21.00 of which they were there with the vehicle on time.
Due to the above we will not be compensating the flight tickets, we are waiting for the bank to confirm the double deduction and will revert back soonest.
Thanks
Hi Thabo
Please be advised that your refund has been submitted and is pending approval from our auditor. We will advise as soon as it is processed.
After feedback received from all the departments the following has been established
You called in at 18.00 stating that the vehicle did not want to start the road side assist team contacted the depot to try and get a replacement vehicle ready for you which took approx 1hr30 min to get ready.
Road side assistance confirmed that they contacted you and you advised them that the vehicle needs to be delivered to you by 21.00.
The vehicle arrived to you at 21.05
The driver has confirmed that he did not ask for any assistance.
The driver and track report confirms that the driver got to you at 21.02 of which at 21.11 you started to drive with the vehicle. You did not drive straight to the airport as if you did you would have made your flight to the airport.
You confirmed with our road side assist team you needed the vehicle by 21.00 of which they were there with the vehicle on time.
Due to the above we will not be compensating the flight tickets, we are waiting for the bank to confirm the double deduction and will revert back soonest.
Thanks
But I explained to the branch manager about me having to assist their driver because I saw that I wasn't going to make as I had to go fetch my bags and rush to the airport more over the frustration of the double debit, I have been going to the airport almost everyday ever since this ordeal and I've been hiring cars with them every week from the beginning of the year
I'll never hire cars with them again
But I explained to the branch manager about me having to assist their driver because I saw that I wasn't going to make as I had to go fetch my bags and rush to the airport more over the frustration of the double debit, I have been going to the airport almost everyday ever since this ordeal and I've been hiring cars with them every week from the beginning of the year
I'll never hire cars with them again
I haven't received my money and I really need it asap please dollar thrifty pay me my money
I haven't received my money and I really need it asap please dollar thrifty pay me my money