JH
Jacobus H

1 reviews | Active since Dec 2016

08 Dec 2016, 15:59

Don't use they are Dishonest

<p>I signed a rental agreement for a month. The amount was R5040.00. Went we collected the vehicle we told the guy that we will be bringing the vehicle back a day or two earlier as we were going away. We were told no problem. When we returned the vehicle nothing was said. However our credit card was charged with an additional R3082.85. This I only noticed when I received my credit card statement. I called and spoke to Bradley, who told me that because the vehicle was brought back earlier the rate was reverted to daily and that worked out more expensive. We were not told this when we told them that we were going to bring the vehicle back earlier. If they told us this I would have never rented from them. These people are dishonest. So I make sure not to bting it back late and I am penalized. Be very careful , don't use this company. I will spread this over social media. I will make sure everybody knows how dishonest this company is.</p>

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply07 Sept 2017, 10:12
Official

Dear Mr Henning

Thank you for raising your concerns with us. We take these matters very seriously and strive to provide our clients only with the best service. We apologise for the miscommunication with your booking and hope to restore your faith in us, in whatever way we can.

Best regards

Thrifty