Dollar Thrifty Is Shunning/Misleading Its Customers - Day-light *******

The Terms and Conditions of Rental have changed drastically. Now they do credit checks and you need to get a minimum score of 600. The problem is that this is not EXPLICITLY mentioned anywhere on their website. (They might as well start doing ******** checks too....) So, I make an online reservation, (which is what I've been doing for almost 20 years), make an online payment of 25% of the rental value, and they accept the payment. Should they not have a functionality on their website where they get you vetted(credit check) first, at this point, before taking your money? This is the worst experience that I have had with this company. To make matters worse, I've been a client for about 20 years!!!! And I have referred so many private and corporate customers to this company. I even rented with them when I was in the US. That is how much I used to enjoy the experience.

And then I went to the next company, (in Randburg),which is literally in the next building, and I received a vehicle without any reservation.

Now trying to get the refund on my deposit, for a vehicle that I did not rent is proving to be more of a nightmare than the rental process itself. I have called, emailed, opened an online Helpdesk ticket, and no help to this day!! If I did not rent the vehicle, why does it take so long to return my money? I understand the process when you have rented a vehicle: they do traffic fines checks etc...