1 reviews | Active since Jul 2016
Dollar Thrifty Car Rental unsatisfactory customer service and refund policy!
I hired a Bakkie with a canopy on the 24th of September to pick up at the East London Branch, after unsatisfactory service and “take it or leave it” attitude from a consultant by the name of Roxy, I had to call customer services and to rectify the matter and ensure I got the vehicle I had payed to hire. I had the vehicle for 4 days and returned it on the 28th... after several enquiries, holding on the line for over 20 minutes on 2 separate occasions, and being sent from pillar to post.. I still have not received my deposit. I called my bank to enquirer on debit transactions made by Thrifty on my account and 3 different amount are reflecting or date...I still have not received clear indication on what has been deducted or if and how my deposit will be refunded.. I don’t understand why I have to fight to get answer on a service I have paid for.
Invoice umber: ***
I called and eventually got through to Tasmiya Sheik, who was of no assistance because she sent me an email with incorrect details, was not responding to my emails thereafter and her extension was invalid when I tried calling her to get more information with regards to R1635 that was withheld from my debit.
I eventually drove to the East London office to get an explanation on the funds withheld and understand that R1000 was for the fuel and fuel service fee, however I was also charged an additional day rate of R580 which infuriates me!!!!!
My collection and drop off time was 5pm, but on the day of collection Roxanne from the East London branch called me and requested I come pick up the car early because it was a public holiday/long weekend of the 24th September and they wanted to leave early. What she did not tell was that this subsequently changed my entire booking times... she got to leave work early at my expense, while I have been charged an extra day's rate because I stuck to my initial booking times. To make things worse, she had a stinking attitude and denied all of the above, when I physically went to enquire about the extra charges yesterday.
I would like to lay an official complaint against here and her unsatisfactory customer service and attitude.... Because of her I don't see myself ever using your services, especially at the the East London branch.
Invoice umber: ***
I called and eventually got through to Tasmiya Sheik, who was of no assistance because she sent me an email with incorrect details, was not responding to my emails thereafter and her extension was invalid when I tried calling her to get more information with regards to R1635 that was withheld from my debit.
I eventually drove to the East London office to get an explanation on the funds withheld and understand that R1000 was for the fuel and fuel service fee, however I was also charged an additional day rate of R580 which infuriates me!!!!!
My collection and drop off time was 5pm, but on the day of collection Roxanne from the East London branch called me and requested I come pick up the car early because it was a public holiday/long weekend of the 24th September and they wanted to leave early. What she did not tell was that this subsequently changed my entire booking times... she got to leave work early at my expense, while I have been charged an extra day's rate because I stuck to my initial booking times. To make things worse, she had a stinking attitude and denied all of the above, when I physically went to enquire about the extra charges yesterday.
I would like to lay an official complaint against here and her unsatisfactory customer service and attitude.... Because of her I don't see myself ever using your services, especially at the the East London branch.