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graham G

1 reviews | Active since Jan 2017

17 May 2018, 12:26

Dollar Thrifty Car Rental sucks the D

Horrible customer service. *****s money from you without saying anything. Shady business practices. Hard to get hold of to resolve disputes. Waste of time, money and energy. Spend more time trying to get deposits back and ****** money back than using their services.

0
Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply04 Jun 2018, 09:35
Official

Dear Mr Pitout

Reference: RA#***

Thank you for allowing Thrifty Car Rental the opportunity to investigate your complaint received with regards to the refueling charge.

Please be advised that as per Dollar Thrifty Car Rental's refueling policy every vehicle is sent for refueling regardless of the fuel gage reflecting full, if the vehicle requires more than 3 liters of fuel the renter is charged for the fuel.

Thank you

Dollar Thrifty Car Rental