DOLLAR THRIFTY CAR RENTAL SOUTH AFRICA *******

DO NOT HIRE A CARE WITH THRIFTY. When you hire the car they are helpful. You don’t receive any documents/invoice required for the car hire From the King Shaka Aiport. We were in a hurry so we did not notice that. Returned the car on the required date. Car was checked by employees and no damages were found. Few weeks later R3900 was deducted from my credit card without any notice. We called the claims department our claim handler DEBBIE said she’d investigate the matter and get back to us. We waited 2 weeks for her she did not get back to us and we called again another claims handler( white male) helps us and goes through the records and says we should be refunded the amount of money cause the damages on the car were from the previous car hire client and they had paid for it so this would be the second time the same damage was paid for which is a mistake. He apologized profusely and said he’d let our claims handler DEBBIE know and she’s call us in a few days time when she’s back. DEBBIE did not call back and we had to call her and she said she’a unaware of what the other claims handler said and that she’ll re investigate and call us back and still DEBBIE did not call back and we call her back this morning and says there were damages that’s why the money was taken. I explain there were no damages, the employees at the aiport told us the car is fine and then the claims handler in the same office as her confirms that the car was previously damage and we should be refunded. DEBBIE claims she emailed us about the damages yet no email was received and money was detected without consent. And wrongfully as no damages were made on the car when we hired it. We request the recorded phone call with her colleague in the claims department and have received nothing. DEBBIE hung up the phone proceeded to say she’ll resend the email, there were damages and she can’t help us and she hung up.

Extremely angry. First of all 1 money was taken from my card with no consent. 2 damages were said to be on the car which were from a previous car hire client and we were charged for them even though it was on their record. So the same damage was paid for from 2 people. 3 the poor service given by DEBBIE. She was rude. Was not willing to assist. Does not call back and I’d doubt even investigated the matter as every call we make she said she’d investigate and call back and none of that has taken place.

Poor service! If you want to get ********** use thrifty.