sS
simon S
1 reviews | Active since Oct 2010
28 Aug 2015, 08:59
Dollar Thrifty are *****s
on the 27th April 2015 I rented a 10 seater toyota Quantum for R5932.72. Dollar Thrifty, charged further R4000.00 for a deposit which was going to be refunded upon safe return of the vehicle and the inspection. I have been waiting for these guys to return the money for 4 months now. it gets worse, on the 27th August 2015 Dollar Thrifty decided to deduct money from my credit card for no reason! I do not know how long have these guys been looting money from peoples accounts or why is anyone even renting cars from Dollar *****s!
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Dollar Thrifty Car Rental South Africa's replyOfficial
28 Aug 2015, 11:40Hello ssebueng,
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised our records show the additional charge in question is relating to an extra day charge for the late return of the vehicle by 7 and a half hours, as time is calculated on a 24 hour basis, hence a extra day is charge for a overdue or late return of the vehicle.
With regards to the holding deposits reserved as a hold on your account, we have requested the release of the holding deposits at the time of the rental terming, as per bank procedure the release of the holding deposit takes between 4-7 working days to reflect in the card holders account.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised our records show the additional charge in question is relating to an extra day charge for the late return of the vehicle by 7 and a half hours, as time is calculated on a 24 hour basis, hence a extra day is charge for a overdue or late return of the vehicle.
With regards to the holding deposits reserved as a hold on your account, we have requested the release of the holding deposits at the time of the rental terming, as per bank procedure the release of the holding deposit takes between 4-7 working days to reflect in the card holders account.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply28 Aug 2015, 11:40
Official
Hello ssebueng,
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised our records show the additional charge in question is relating to an extra day charge for the late return of the vehicle by 7 and a half hours, as time is calculated on a 24 hour basis, hence a extra day is charge for a overdue or late return of the vehicle.
With regards to the holding deposits reserved as a hold on your account, we have requested the release of the holding deposits at the time of the rental terming, as per bank procedure the release of the holding deposit takes between 4-7 working days to reflect in the card holders account.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised our records show the additional charge in question is relating to an extra day charge for the late return of the vehicle by 7 and a half hours, as time is calculated on a 24 hour basis, hence a extra day is charge for a overdue or late return of the vehicle.
With regards to the holding deposits reserved as a hold on your account, we have requested the release of the holding deposits at the time of the rental terming, as per bank procedure the release of the holding deposit takes between 4-7 working days to reflect in the card holders account.
Kind Regards
Customer Care