1 reviews | Active since Mar 2015
Dollar Thirfty **********!! Full payment made, but no rental car
***** by Dollar Thrifty car rental South Africa. After a recent confirmed booking and full upfront payment for a 2 day rental, totaling R991.00, when I arrived at the King Shaka Airport rental office, I was advised that they had given my car to another client. No effort for reparations or alternatives were made. I followed up for at minimum a refund and an excuse or explanation. To date, more than a week later, no response. The public needs to be warned about this ********** business practice. Our company will never again make us of Dollar Thrifty **********!!
Dear Valued Customer
Thank you for addressing your concerns with Dollar Thrifty Car Rental. In order to assist you with your complaint received and address your points of concerns in order to provide you with feedback, we kindly request you provide us with a booking reservation number as this will assist us in providing you with feedback and a conclusion to the matter.
Kind Regards
Dollar Thrifty Car Rental Customer Care
Dear Valued Customer
Thank you for addressing your concerns with Dollar Thrifty Car Rental. In order to assist you with your complaint received and address your points of concerns in order to provide you with feedback, we kindly request you provide us with a booking reservation number as this will assist us in providing you with feedback and a conclusion to the matter.
Kind Regards
Dollar Thrifty Car Rental Customer Care
Dear Mr Barnard
Thank you once again for addressing your concerns with Dollar Thrifty Car Rental.
Sir, we have allocated your booking made online, and whilst we do understand your concerns with regards to your booking pre confirmed, our records show the rental was due to take place at 11h15 am, however due to flight delays beyond our control and upon your arrival at 14h29 pm (+- 3 hours late), the vehicle group booked was not available.
As a car rental company we were unable to provide you with the vehicle group booked, as we are unable to keep a vehicle waiting for a period of time, hence we were able to outsource an alternative vehicle group of which would have taken place within a +- 20 minute period, unfortunately you were unable to wait for the vehicle and had cancel your booking.
Mr Barnard, we have inquired with our refunds department and have been advised the refund of R911.00 has been processed to your account yesterday the 02/05/2018.
We thank you for your valued business and look forward to a more positive association with you in the future.
Kind Regards
Customer Care
Dear Mr Barnard
Thank you once again for addressing your concerns with Dollar Thrifty Car Rental.
Sir, we have allocated your booking made online, and whilst we do understand your concerns with regards to your booking pre confirmed, our records show the rental was due to take place at 11h15 am, however due to flight delays beyond our control and upon your arrival at 14h29 pm (+- 3 hours late), the vehicle group booked was not available.
As a car rental company we were unable to provide you with the vehicle group booked, as we are unable to keep a vehicle waiting for a period of time, hence we were able to outsource an alternative vehicle group of which would have taken place within a +- 20 minute period, unfortunately you were unable to wait for the vehicle and had cancel your booking.
Mr Barnard, we have inquired with our refunds department and have been advised the refund of R911.00 has been processed to your account yesterday the 02/05/2018.
We thank you for your valued business and look forward to a more positive association with you in the future.
Kind Regards
Customer Care