Dollar Thifty - ********** deductions from my bank account!!! Beware!!! FAO: Fiona Angelico

The email trail below sets pout the key aspects of my sad experience with Dollar Thrifty. I hope that the actions/inactions are due to extreme incompetence rather than *****, but please learn from my totally unsatisfactory experience!!

"Good morning

Further to my email of Friday 2 March, and the undertakings given by Rowan Anthony in our telephone conversation on the afternoon of 1 March, there has been no refund of the ZAR 742.97 erroneously or **********ly deducted previously by Dollar Thrifty in the intervening period.

In fact your company has now compounded matters by making a further deduction overnight of the same amount again – ZAR 742.97 – please see attached email notification from my bank, FNB.

I will now be notifying FNB that Dollar Thrifty are taking out ********** sums of money from my bank account and will be copying in my contact at SAPS.

To date I have overlooked the cost of telephone calls, compensation for stress and Dollar Thrifty’s actions (**********, *********** or otherwise), but I now require you to reimburse me with the cost of repeated phone calls to you (estimated at £25 GBP) and the stress caused by your company’s incompetence and/or ********** activities.

Please respond to me by 1230 UK time today (Tuesday 13 March 2018) to acknowledge receipt of this email and its attachment. I require a full refund of the sum of ZAR 1485.94 by 0900 UK time tomorrow (Wednesday 14 March 2018), together with your proposals for recompense of my costs to date.

Yours faithfully

Martyn Shaw UK

From: Shaw, Martyn Sent: 10 March 2018 20:09 To: Rowan Anthony ********** lynettevn ********** Subject: Re: (# ********** ) URGENT-CLARIFICATION-

As of yesterday no refund has been received

Sent from my Huawei Mobile

-------- Original Message -------- Subject: Re: (# ********** ) URGENT-CLARIFICATION- From: Rowan Anthony To: "Shaw, Martyn" CC: Good Afternoon Mr Shaw

Please be advised that I have requested the Rental Location to contact you should there be any additional charges to your rental.

On behalf of Dollar Thrifty Car Rental, we do apologize for the inconvenience that was caused.

Thank you

On Fri, Mar 2, 2018 at 3:47 PM, Shaw, Martyn ********** wrote: Hi

I understand the 742.97 will be refunded after my current rental ends tomorrow. Thank you.

I would like you to confirm that no further unauthorised or unnotified deductions will be made from my account.

I am having dinner on Saturday evening with a senior officer in the SA Police - he knows about the issues so far and I hope he does not have to take matters any further

Thanks

Martyn Shaw

Sent from my Huawei Mobile

-------- Original Message -------- Subject: Re: (# ********** ) URGENT-CLARIFICATION- From: Lynette Van Nieuwenhuizen To: "Shaw, Martyn" CC: Rowan Anthony Thrifty Car Rental

Good day Mr. Shaw

Perhaps we need some clarification with this matter.

The two payments reflecting on your bank statement were allocated to your existing contract RA: ****454 / Res: ****989, as I advised on your amended confirmation sent to you 16 February.

Are there other payments that were deducted from your account, other than the payments on the attached rental contract, that we need to investigate?

Lynette van Nieuwenhuizen

Web Analyst

Mobile : I Email : ********** ********** l Tel : **********

Fax to mail:

Physical Address:

Central Reservations: **********

Thrifty is a Proud Level 2 BBBEE Contributor. Member of ASATA and SAVRALA

On Wed, Feb 28, 2018 at 12:22 AM, Shaw, Martyn ********** ********** wrote: Hello

I thought the issue of the ZAR 742 payment had been resolved – but sadly not.

I have just been notified that your company has deducted ZAR 742.97 from my account without authorisation!!!!

I attach a copy of my bank account from December 2017 where you can see you actually deducted ZAR742.

I am now giving you formal notice that I require the immediate return of ZAR742.97. If it is not returned by the end of business today I will notify the South African Police that you have taken an unauthorised amount from my bank account. I will also notify FNB Bank accordingly.

(I assume the ZAR 0.97 is the rounding that your Cape Town airport office failed to deduct when I paid them ZAR2500 on 24 February)

Unfortunately I have prepaid another booking with your company commencing on 3 March 2018 – otherwise I would never use your company again!

Please reply by return

Martyn Shaw"