SK
Sheneen K

1 reviews | Active since Jul 2011

02 Jul 2015, 18:47

***** charges 3.5 months after Thrifty car

I hired a car with Thrifty back in February. They made two charges to my account back then. I emailed to find out what the second charge was, but got no reply.<br> <br> Three and a half months later I get a random R350 charge from them. No email, just helping themselves to money from my account.<br> <br> The whole hiring experience was so unpleasant, this comes as no surprise. Firstly, the actual customer service rep was rude and sarcastic when I asked a valid question about a child's car seat (vague details on their website). Then the insurance threshold was lower than advertised, and the inexperienced front desk chap, drew out the paperwork a good two hours. The friendliest person was the man handing out the car seats.<br> <br> Now... ***** on my account.<br> <br> Thrifty, a truly awful experience from start to finish. Well done!<br> <br> When responding, please do not attempt to call me. Email only.

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply03 Jul 2015, 14:21
Official
Hello berrylan,

Thank you for addressing our concerns with us.

The charge amount in question is relating to a traffic offence of which you had received during your rental period, hence we do notify the renter at time of the offence received and costs to be charged.

We do apologise for the delay in charge, as we are only able to notify the renter of the offence when received by the relevant traffic department.

We thank you for your valued support and look forward to a more positive association with you in the future.

Kind Regards

Customer Care