RD
Roxy D

1 reviews | Active since Sept 2019

20 Sept 2019, 11:16

Disgusting service

Terrible service. Wouldn't recommend them to anyone. They gave us a damaged car for a long trip from cape town to Johannesburg, we broke down multiple times and we weren't even offered a replacement car when we called them on our first day of a trip that took 31 hours instead of the normal travel time of 13 hours it normally takes on a trip from cape town to Johannesburg. We were only able to travel a max 40km and sometimes even less on small incline, but they tell us they saw us going 90km on their tracker. They refused to give us our deposit back too saying that we brought the car back late even after they offered us extra time over the phone

0
Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply20 Sept 2019, 15:37
Official
Good Day Roxy

Thank you for addressing your concerns with Thrifty Car Rental and allowing us the time to investigate into your concerns.

Please be advised that feedback was provided directly to Mr Thornhill with regards to the concerns raised.

Kind Regards

Thrifty Car Rental