Disgusting service

I would like to bring to your attention a disgusting act by THRIFTY king shaka airport. I requested a quotation on a 14 seater for the 39 Dec till 6 Jan I was quoted R10000 plus R4000 refundable deposit and a sponsor fee of R252 for my husband to drive, sifiso made my booking and from a quotation I changed it to a reservation, every thing was fine and a week later I went in to pay but due to one document missing the payment could not be done, on Monday 26/11/2018 I had all documents and went to make payment only to be told I need to now fill in the sponsor form and add another R1315 for a second cross border letter which I had no pro Len paying, I queried with 2 staff members if this was all and if there was anything else I should be notified of, I was advised I would face no hassle and my quote is right. On Tuesday morning 27/11/2018 I contacted head office quoted my reservation number to request forms I spoke to Dawid. Who said he would call back only to drop a bombshell and say price was incorrect and now quoted me with double my previous quote, after explaining to him that no issues on price were made or picked up by airport I dropped the call. I went into king shaka spoke to a supervisor who Saud everything is fine on her side my quote was right, only when I explained head office gave a new quote double in price she says oh no due to sponsorship the price doubled, false info as the spins form is R252. Secondly manager Rennie advised the vehicle is not allowed cross border on sponsor which again is I incorrect as this was proved when she contacted Dawid. She agreed it was a system gen price so who gets held liable for this, I as a customer based my vacation on said price and have paid my accommodation how am I supposed to raise this amount now ? They have done nothing but cover they backs trying to faults everything on me, they are taking no ownership for their wrongdoing. From agents right up to management are so misinformed they definitely need some in depth Training. No calls to either apologize or even find a solution saying at least meet us halfway on price. It's either pay or decline. Is this what your company stands for. Lance govender or yunus moola need to contact me as this is not the way to run a business Most pathetic service