RP
Rob P
1 reviews | Active since Jul 2012
10 Feb 2015, 18:28
disgusting service
In the last 8 months I have twice booked a rental car at Dollar Thriftty SA. <br> Both times I used an online booking engine and on arrival at the counter was told that if i did not have a paper copy of my booking they can not help me. Also all my details that I had pre-entered i then had to re-enter on their paper form. <br> <br> Monday night was the last time I waste 45 minutes doing something twice for a company that has staff that tell me \that's the way it is".<br> <br> Every heard of a GDS ?????<br> <br> Avis"
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Replies (1)
Dollar Thrifty Car Rental South Africa's replyOfficial
13 Feb 2015, 11:54Hello robinjozi,
Thank you for bringing this matter to our attention.
We appreciate that you have made us aware of the issues that you were faced with at the time of the rental taking place.
Please be assured that I have addressed your concerns in a serious light and will ensure that all appropriate steps are taken to avoid similar problems in future. The company is actively working to improve service levels and your feedback has proved to be valuable.
We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.
Kind Regards
Customer Care
Thank you for bringing this matter to our attention.
We appreciate that you have made us aware of the issues that you were faced with at the time of the rental taking place.
Please be assured that I have addressed your concerns in a serious light and will ensure that all appropriate steps are taken to avoid similar problems in future. The company is actively working to improve service levels and your feedback has proved to be valuable.
We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply13 Feb 2015, 11:54
Official
Hello robinjozi,
Thank you for bringing this matter to our attention.
We appreciate that you have made us aware of the issues that you were faced with at the time of the rental taking place.
Please be assured that I have addressed your concerns in a serious light and will ensure that all appropriate steps are taken to avoid similar problems in future. The company is actively working to improve service levels and your feedback has proved to be valuable.
We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.
Kind Regards
Customer Care
Thank you for bringing this matter to our attention.
We appreciate that you have made us aware of the issues that you were faced with at the time of the rental taking place.
Please be assured that I have addressed your concerns in a serious light and will ensure that all appropriate steps are taken to avoid similar problems in future. The company is actively working to improve service levels and your feedback has proved to be valuable.
We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.
Kind Regards
Customer Care