Discussed with them

I rented a car in December for them and now 4 months later they have taken just under R3000 from me

I called the customer care their told me to send an email I did and I got a response from them asking me for the renal agreement number I told them I don't have it anymore as it so long ago they'll need to use my ID or my bank card number to find it

Ever since then I have had no more replies so I decided to contact head office and also no response from them either