Disappointed and Now Disgusted with service

<p>Dollar Thrifty Car Rentals............Rental Agreement no: 965483</p> <p> </p> <p>I would like to let out my disappointment with your service. To think I was impressed with you service when I made my 1st rental with your company.</p> <p>Rented a car with Dollar Thrifty happy with your vehicle and all. After our agreement ended as I returned the vehicle I expected my deposit to be reversed as per norm.</p> <p>To my surprised before my deposit was returned I got a sms with a debit on my account. I enquired what this debit is for via your call centre I was notified it’s for Fuel charges but to my surprise the fuel was full when I returned the vehicle as I had refilled.</p> <p>I was transferred to the branch O.R Tambo International as I had collected the vehicle there.</p> <p>Spoke to a lady who told me no manager was available but will consult with her supervisor who will call me back as I needed to be refunded after she confirmed that I did return the vehicle refuelled</p> <p>No contact was made with me, so I kept my calm and called again on the 03 Feb 2017 (Friday) the supervisor said she has requested a reversal and my refund will reflect in the next 24 hour.</p> <p>Waited and checked my account nothing was received and I then called again yesterday on 08 Feb 2017 as calm as I could be the lady asked which bank I bank with thereafter she said she will call my bank and call me back now.</p> <p>Believe it or not she never called me back maybe she lost my number but the part that disgusts me is that my funds have not reached my account till to date.</p> <p>So meaning client service is not part of their company policy as long as your vehicle is returned in good condition and payment that you received to hell with the customer.<br />To read FirstRand Bank's Disclaimer for this email click on the following address or copy into your Internet browser: </p>