Disappointed

Booked a car for four days on the unlimited mileage option from OR Tambo International Airport over the Easter break. Failing to bring back the vehicle on the fourth day, I call to extend my booking I got told that their system is down but I can send an email with the extension details which I did. It was just a day extension.

I return the vehicle the following day and they take the extension fees from the deposit which was fine. Now it’s been six weeks and the rest of the deposit has not been paid back to me. Last night more money was taken by Thrifty without an explanation.

I really think they have had enough of my money and service.