1 reviews | Active since Dec 2011
Disappearing Deposit
We returned our rental on Sunday 3 May. The lady told us that the deposit will be cleared on the next business day. After 2 business days I called the call center, who told me to phone PE. They then said it takes 4-7 working days. If I knew it will take so long to pay R6000 back I would not have used them!<br> <br> It is now the 7th working day (And 10th day in total), money still gone. I phoned the call center, who directed me to PE again, who gave me a third number to phone.. They said it will only reflect tomorrow - 8th business day. I don't even know if I believe them, but we will see tomorrow.<br> <br> No one I dealt with was friendly or helpful. Also, nice side business to earn interest on your client's money for 10 days plus!
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query/complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care Department
Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.
Customer Care has received your query/complaint and will be investigating, once we have concluded the investigation we will revert back to you.
Kind Regards
Customer Care Department
