SG
Suzanne G

1 reviews | Active since Dec 2011

12 May 2015, 15:32

Disappearing Deposit

We returned our rental on Sunday 3 May. The lady told us that the deposit will be cleared on the next business day. After 2 business days I called the call center, who told me to phone PE. They then said it takes 4-7 working days. If I knew it will take so long to pay R6000 back I would not have used them!<br> <br> It is now the 7th working day (And 10th day in total), money still gone. I phoned the call center, who directed me to PE again, who gave me a third number to phone.. They said it will only reflect tomorrow - 8th business day. I don't even know if I believe them, but we will see tomorrow.<br> <br> No one I dealt with was friendly or helpful. Also, nice side business to earn interest on your client's money for 10 days plus!

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply15 May 2015, 11:23
Official
Hello SuzanneG1,

Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.

Customer Care has received your query/complaint and will be investigating, once we have concluded the investigation we will revert back to you.

Kind Regards
Customer Care Department