Didnt supply and overcharged, bad attitude

Hello, Firstly: I booked a group P car online for collection at King shaka airport on 01/04/2016, I was instead given a group DG vehicle. Secondly: I was quoted R442 for 2 days, I paid 50% i.e R221 immediately. I now notice an amount of R409 deducted from my credit card. bringing the total cost to R630. Please can someone explain the over charge and the inferior vehicle provided? <br> <br> 06/04/2016 - I emailed the call centre, Call centre agent forwarded the call to a Supervisor at King Shaka, heres what followed:<br> <br> I received a call from Thrifty at King Shaka, spoke to a somewhat very unhelpful woman, who advised that I should have queried this when I fetched the car???<br> <br> <br> is that a typical response to a client query? she was supposed to send me an email so I can respond, I haven't received any and I doubt I will.<br> She further advised that the group DG vehicles are now same as group P cars hence I was given a Datsun Go, I'm wondering why your website still shows them classed differently, and how is a R100k valued car regarded the same a that of a R130k vehicle???<br> <br> This is not a lot of money and we cannot undo the past, BUT you have now lost future business from me.