Despicable customer care

On 19 November 2015, I hired 3 cars out, one of them was with a Capitec debit card, which I was made to sign a debit card form for (because I was told they cannot freeze the deposit amount on it so they would need to physically take the money and transfer it back upon return of vehicle, which I did on 22 November). Since end November I have been calling, emailing and physically going to the office to find out the whereabouts of my deposit, instead I am being given the run around and being told funds were unfrozen (contradictory to what I was told upon picking up the cars about not being able to freeze funds on a debit card). I have been patient, it is going on 3 months now and I still don't have my money back, spoke to her manager (who is as clueless as her if you ask me) and customer care is just making empty promises just like the 2 of them about getting to the bottom of this matter.<br> <br> This is quite simple from what I was told, <br> 1. Sign debit card form<br> 2. Take money from debit card (unable to freeze funds)<br> 3. Take hired car<br> 4. Return hired car<br> 5. Deposit funds back to debit card (because it was banked by center, not frozen)<br> <br> Almost 3 months now and number 5 hasn't happened!!!