Deposit terms on website and from staff far from the truth: No one communicates with customer

Out of the many terrible experiences in my life and doing business, this one ranks around the top 3.

Website says refund policy 4 - 7 working days. Staff says refund policy 4 - 7 working days. Once Thrifty has your money, who knows?

Hired a car for 11 days and returned it as agreed on the 2nd December 2018. Still waiting for a single sms, wapp, email, homing ***eon or smoke signal in return. My journey started by calling the Cape Town Branch. No operator reachable. I called the Joburg branch and was pointed back to the Cape Town Branch with the managers name. Would love to speak with him if the line worked and he was on the next occasion available. Spoke with customer care and got told I must call back in 2 - 3 working days if there was no resolution. Hang on I must check up on this? Left a PM message on facebook on got customer cares email Emailed customer care. Not even an automated response.

Back to the point: I was told 4 -7 working days for a deposit refund on the website and by the desk staff in Cape Town. I was then told another thing by customer care.

Questions: 1: How can you formally advertise one thing and do another? 2: WHY no written communication of any sort with regard to my rental?

Reference Number: **********

In closing the last time I had to get onto HelloPeter and complain was regarding an issue with Autopage. They where also a big company once.