Deposit Return

Good day

I hired a vehicle at Dollar Thrifty EL Int. on the 27th of Dec and retuned it on the 31st. There was a holding fee (deposit) of R4000.00 from my FNB account. Dollar Thirty States that this amount shall be held for 4-7 working days. Days went by and the money was not returned to me. I woke up and drove to Dollar Thrifty CPT Int. and asked when I can expect my money returned. They told me they released the money ages ago and its my bank that is holding my money. Drive to bank and bank tells me they lying and that they have not released it. Bank prints me a statement stating that the cash is still pending and if I log a dispute form it could take two weeks to have access to the money. Bank advises me to rather go back to Dollar Thrifty and tell they that the information they gave me was false and all they have to do is release the funds and I can have immediate access to it. I drive back to Dollar Thrifty CPT Int. On arrival I once again plead my story to a different person at the help desk, hoping maybe this person will actually go the extra mile and telle the truth. These are the remarks I get from him.

• "If you book out a car in East London they you must communicate with them and not us." Firstly I shocked that there is an expectation to consider branches as different businesses. Secondly should I fly all the way back to EL just to ask for my deposit back. Thirdly was that statement even necessary? He does however eventually help me as he can see the confused face I have and I just told him I'm not flying to EL for something he can check on his computer.

next comment is where I lose it cause this is beyond undermining my intelligence

• "we don't know where the money is, go back to the bank and tell them to sort it out." • "we do not hold your deposit the the international bank holds your money" •" I can't tell you when we released the money our system does that automatically, we don't know what date we released it but I'm sure 100% its released."

Now at this point I start shaking with anger cause everything he is saying is a lie and I know this because there needs to be an authorization to release my deposit form Dollar Thrifty. No international bank???? Date? Really they can't tell me which date they authorized the release.

So after back and forth exchange of word and me trying to explain this logically to him that what his saying doesn't make sense and he rather give me a letter stating that they have released my deposit. He comes up with an idea. He tell me to call my bank. I tell him he can do the honors and call them for me. He calls (loud speaker) and a consultant from FNB gladly helps US. I talk to her privately for security reasons. Now this lady is boss. She says to me his lying. Give that man the phone and I'll sort him out. Love this lady. They talk for 2 minutes. Then he calls his office and asks the person who authorizes the release of funds to do that and with in seconds a bank notification goes off and I have my money available to use in my account.

Was the lies necessary? Driving back and forth? Me almost losing my mind? Silly statements?

Dollar Thrifty please up your service when it comes to dealing with customers. We do see you as an alternative from the other guys but we would hope you not a worse alternative.

For all of you with complaints. Don't leave that help desk because of the nonsense they tell you. Rather stand there and ask to speak with someone with answers.