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rahiem S

1 reviews | Active since Aug 2015

13 Aug 2015, 17:44

DEPOSIT REFUND

Successfully hired and returned a vehicle this past weekend..it was a pleasant expierience.I am however awaiting my refund for the deposit i placed of 7k to my credit card.upon returning the vehicle,not even 30 minutes later R318 was charged to my card.One would assume if you handling a customers final paperwork,the deposit should be refunded and the transaction finalized.I trust this will speed up the resolution of my query.

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply24 Sept 2015, 10:03
Official
Hello rahiem23,

Thank you for addressing your concerns with Thrifty Car Rental.

Please be advised excess deposits are released within 7-14 working days as per bank procedure.

We thank you for your valued support.

Kind Regards

Customer Care