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rahiem S
1 reviews | Active since Aug 2015
13 Aug 2015, 17:44
DEPOSIT REFUND
Successfully hired and returned a vehicle this past weekend..it was a pleasant expierience.I am however awaiting my refund for the deposit i placed of 7k to my credit card.upon returning the vehicle,not even 30 minutes later R318 was charged to my card.One would assume if you handling a customers final paperwork,the deposit should be refunded and the transaction finalized.I trust this will speed up the resolution of my query.
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Replies (1)Dollar Thrifty Car Rental South Africa's replyOfficial
24 Sept 2015, 10:03Hello rahiem23,
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised excess deposits are released within 7-14 working days as per bank procedure.
We thank you for your valued support.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised excess deposits are released within 7-14 working days as per bank procedure.
We thank you for your valued support.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply24 Sept 2015, 10:03
Official
Hello rahiem23,
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised excess deposits are released within 7-14 working days as per bank procedure.
We thank you for your valued support.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
Please be advised excess deposits are released within 7-14 working days as per bank procedure.
We thank you for your valued support.
Kind Regards
Customer Care
