1 reviews | Active since Feb 2016
Deposit not refunded for about 20 days now
<p>I had rented a car from the 6th of August until 9th of August from Thrifty Randburg. The R3000 deposit has still not been refunded into my card. I contacted the Randburg branch and was told that the money has been processed by the bank on the 9th itself, yet the amount isnt reflecting on my credit card. Kindly assist.</p>
Hi Gairik
Many thanks for bringing this to our attention. Please could you kindly provide your rental agreement number so that we can investigate the status of your refund soonest.
Many thanks
Thrifty SA
Hi Gairik
Many thanks for bringing this to our attention. Please could you kindly provide your rental agreement number so that we can investigate the status of your refund soonest.
Many thanks
Thrifty SA
Hi Gairik - thank you for your rental agreement number. We have sent through to our customer care department and will revert back as soon as possible.
Kind regards
Thrifty SA
Hi Gairik - thank you for your rental agreement number. We have sent through to our customer care department and will revert back as soon as possible.
Kind regards
Thrifty SA
Hi Gairik
Please be advised that the funds were released back into your account on the 10/08/2016 however, because you are an international client, the bank will not disclose any more information to us on the status of your refund.
Please contact the number on the back of your card and request to speak to the authorization department and quote reference number RF ********** 301 to locate the funds.
Please also be advised that international holds take 14-21 working days to reflect as a balance increase not a notification.
We hope that this helps!
Kind regards
Thrifty SA
Hi Gairik
Please be advised that the funds were released back into your account on the 10/08/2016 however, because you are an international client, the bank will not disclose any more information to us on the status of your refund.
Please contact the number on the back of your card and request to speak to the authorization department and quote reference number RF ********** 301 to locate the funds.
Please also be advised that international holds take 14-21 working days to reflect as a balance increase not a notification.
We hope that this helps!
Kind regards
Thrifty SA
Hi Gairik
Please be advised that the funds were released back into your account on the 10/08/2016 however, because you are an international client, the bank will not disclose any more information to us on the status of your refund.
Please contact the number on the back of your card and request to speak to the authorization department and quote reference number RF ********** 301 to locate the funds.
Please also be advised that international holds take 14-21 working days to reflect as a balance increase not a notification.
We hope that this helps!
Kind regards
Thrifty SA
Hi Gairik
Please be advised that the funds were released back into your account on the 10/08/2016 however, because you are an international client, the bank will not disclose any more information to us on the status of your refund.
Please contact the number on the back of your card and request to speak to the authorization department and quote reference number RF ********** 301 to locate the funds.
Please also be advised that international holds take 14-21 working days to reflect as a balance increase not a notification.
We hope that this helps!
Kind regards
Thrifty SA