Deposit not paid back

I rented a car at Cape Town International Airport on the 25th December 2020 and returned it on the 4th January 2021. I am yet to receive my deposit of R6000 that I paid. Their policy says 4 - 7 days, we are on day 16 today.

Call centre said the money was taken from my account and the branch needs to load it. Craig Peterson, the branch manager has never responded to a single email the call centre agent sent him. The copied people have also never bothered to respond to their colleague, let alone me. The branch doesn't answer their phone either.

I wish I lived in Cape Town. I demand that my money be paid back immediately. This is now theft. And I will report you to the necessary regulatory body and make this legal. The damages that are being caused by me not receiving my R6000 will cost you way more than the R6000 you are refusing to bring back.

Plus I have change on the money I paid for rental too.

Now I know why you were the only company that still had cars to rent when everyone else was sold out . And I know to rather take a public taxi than rent from you.