rP
ramona P

1 reviews | Active since Oct 2011

18 Aug 2015, 08:25

Debitted my account

Good day, <br> On the 10th of August I returned a vehicle that I hired at Cape town international. The car was returned at 12:15<br> I filled up the tank for an amount of R344 at the Sasol across from the airport (not sure about the cents)<br> When I returned the car, it was checked that the tank was full!!!!<br> On the 14 August I was debited for an amount of R222,13 by Thrifty<br> I really don't understand this, I don't have the petrol slip anymore because it was left in the car!!! If I need to, I will request the slip again from the sasol garage across the airport.<br> This is ridiculous because before my account was debited, I should of received a call from Thrifty if the car was no filled up, which was impossible because I returned it with a full tank.<br> This is ***** and *******.<br>

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply19 Aug 2015, 11:29
Official
Hello papiah,

Thank you for addressing your concerns with Dollar Thrifty Car Rental South Africa.

We once again do apologise for the delay in refund been processed, the branch manager has confirmed your query / complaint with regards to the delay in refund is been investigated whereby we will revert back to you with our findings.

Kind Regards

Customer Care Department