Dealings as shady as their name

<p>After cancelling my booking on Saturday I was told my refund would be processed on Monday. Today is Tuesday and I had to call and follow up on my request.</p> <p>It starts with your call being answered and placed on hold then again you are questioned what you need help with (mind you I pressed 1 for reservations should I not be automatically transftransfered sales/reservations). Then Lloyd asks again what I need help with,after explaining im following up on my refund/cancellation request and him taking my reference number.</p> <p>Only then im told that a "webmaster" has to process the refund (how does your system not alert the webmaster of such queries?). I get transferred to the webmaster and nope...not the correct extension....I get tranferedd again...wrong extension...then to my amazement I land on a consultant named Tanya...I let Tanya know of my query and my being two times.</p> <p>She is abrupt with me and cuts me short and says " I'm not transferring you, the webmaster is busy on another call and should he call you back?" I mean ive been sent from one end to the other with no help I can't deal with you being snappy with me. </p> <p> </p> <p>Its surprising to learn that I have to log a seperate request for a refund to be processed when already my booking reflects as cancelled on your system. Can I have my money back please.</p>