****************! Shoddy and shocking!

<p>****************! Shoddy and shocking!</p> <p>I rented a Nissan Xtrail at the Dollar Thrifty Port Elizabeth Airport on the 7th November 2016 (15h29) to travel to Cape Town and back. I notified them that I will be returning on Friday the 11th November 2016 but was uncertain of the time. At no point did they mention that the reimbursment of the deposit or part thereof was based on specific times for the vehicle to be returned on that day. I returned the vehicle on the 11th November 2016 (17h55) and went on my merry way. </p> <p>I checked my account a few days later and realised that not the full amount was refunded back to me. I contacted Dollar Thrifty to enquire and was promised a call back as no-one could assist me at the time. This never happened. I then called back the following day and was informed that my message was relayed to management but they had not responded for some reason. I then expressed my gross unhappiness and threatened to escalate the matter if I did not receive some sort of invoice or statement so that I may assess the costs etc. This by the way was supposed to be sent to me without me having to beg for it. I have finally received the statement this morning and noticed that they had charged me for an additional day. According to Charmaine at Dollar Thrifty, because the car came back over an hour later than when I received it initially, they could charge me over R1000-00. So instead of getting my R5000 deposit back, they only gave me R3000+ (I'm not sure of this amount as the statement does not accurately reflect this either,.. I just know it was 3000 and a bit). None of this was communicated to me before or after this whole thing. Is this even legal? I just can't see how it can be justified! It's just wrong. I will never use them again and I will make sure I tell everyone I come across about my experience. Shoddy and shocking!</p>