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Patience M

1 reviews | Active since Oct 2018

12 Oct 2019, 07:31

Day light *******

We rented a car on 13 September 2019 and returned the car on 15 September 2019, we were requested R10000 on the day of collecting the car which we didn't see when we first needed a car, we then re-negotiated for a lesser holding deposit of R4000, till yesterday 11 October 2019 when I was trying to find out about my holding deposit not being returned, the consultant told me about petrol and date of return she then send me an email with a mileage of 867 and. Free 200 kolos, my concern is that how can 867 mileage including 200 free kilos cost R3985, how did they conclude to that.

I am not recommending Thrifty to anyone. I have been hiring cars with other rentals and never been so depressed. I will never ever use their service again.

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Replies (2)
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Patience M's update12 Oct 2019, 07:34
Reviewer Update
The car was return with full petrol and on the agreement date
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply14 Oct 2019, 08:22
Official
Good Day Patience

Thank you for addressing your concerns with Thrifty Car Rental. Please be advised that we will be looking into your concerns and providing you with feedback directly.

Kind Regards

Thrifty Car Rental