Damaged and un-serviced vehicles

I called on Tuesday (22nd September) to book a vehicle for pick up Thursday (24th September). Reference number: 703505<br> <br> I picked up the vehicle (Nissan NV 200) from O.R Tambo international airport just before 07h00am.<br> <br> We left home at about 10h00. Along the N3 towards Durban, just before the first Toll gate, the vehicle started losing power. The engine light came on and in about 5 minutes the vehicle had come to a complete stand still.<br> <br> I called the OR Tambo branch and a lady by the name of Carol was assisting me. She called to have a replacement vehicle sent through to us. We were not too far out but the vehicle took 3 hours to get to us. <br> <br> The replacement vehicle (another Nissan NV200) arrived at about 14h45pm. that car had balancing and alignment issues. when we got to KZN we had to take it to Supa Quick, it broke down again. 2nd vehicle in 24hrs. they sent another vehicle 3 hours later.<br> we missed important family events and wasted 2 days sorting out their vehicles.<br> they have deducted over R7000 from my account with no explanation as to what its for.<br> i've had no response to my mail other than they need time to investigate.<br> all i want is my money back and an apology