CUSTOMER SERVICE DON'T SERVE CUSTOMER

<p>My email to "Customer Service:</p> <p> </p> <p>"Dear Sir / Madam</p> <p>I refer to the rental referred to below as well as the attachments hereto.</p> <p>Firstly, I want to commend Mr Ken Williams, who was a pleasure to deal with, as well as Ms Hodgkiss, who saved the day.</p> <p> However, they could not save Thrifty from leaving a very bad taste. I found the following:</p> <p> 1. After the debacle about the booking and wasting my and Tanya’s time to ensure that a vehicle was available, I arrived at the rental office in Somerset West on Saturday morning to collect it.</p> <p>2. It had no hubcaps (see picture), looked like it had been dragged out from I don’t know where and was basically a disappointment.</p> <p>3. Although I understand that you may substitute a Toyota Quantum with a Nissan, this vehicle is a far cry from even the most basic Quantum in a number of important respects. If you need me to list some of them, I will gladly do so.</p> <p>4. The aircon unit (see photo) did not work (something I pointed out to Mr Fortuin on Saturday and again this morning to Mr Williams when I returned the vehicle). We travelled to Langebaan on Saturday and returned on Sunday in temperatures above 30 degrees. We had a heavily pregnant lady and two babies on board, who suffered even more than the rest of the passengers.</p> <p>5. The sliding door could not lock with the key, there is no power central lock and no remote control/immobolizer.</p> <p>In the circumstances Thrifty has not honoured its contractual obligations and I look forward to your response in order for me to decide what action to take.</p> <p> Thank you & regards"</p> <p> </p> <p>The best that "Customer Service" could come up with, is this response:</p> <p> </p> <p>"Dear Valued Customer (sic)</p> <p>On behalf of Dollar Thrifty Car Rental, we would like to apologize most sincerely for the unpleasant incident that had occurred, we can assure you this is not indicative of our level and standard of service something we pride ourselves in.</p> <p><br />Please be assured that we have addressed your concerns with management and will ensure that all appropriate steps are taken to avoid similar incidents in future. The company is actively working to improve service levels and your feedback has proved to be invaluable. We therefore take this lapse in our service deliverance seriously and hope you will give us another opportunity to demonstrate our total commitment to quality service and customer care.</p> <p>Thank you for your continues (sic) support.</p> <p> Your Dollar Thrifty Car Rental Support Desk Team"</p>