Conditions not explained

On the 28th of November I went to fetch the car I rented on line and I was welcomed by a surprise R5000 deposit that I was never informed about online.On top of that the agent who was assisting me ensured that he humiliated me in front of clients even insisting on turning his monitor for me to read conditions on thrifty website. I was tired,having luggages with two children. A very friendly Thrifty agent had to rescue me and take me to the public transport with my kids and loads of luggage.The horrible agent told me he will be glad to cancel my booking and I should expect my refund after 7 days and went ahead and ignored me to assist the clients behind me.I must say I felt very humiliated and undermined as I did not know and the attitude I got from your agent was uncalled for.I will make sure that I never use Thrify for their services again.My kids were very traumatized by this ordeal.<br> <br> I request you to urgently deposit my refund back as I was literally denied the car based on miscommunicated terms and conditions.<br> <br> I will never use your services in the near future