VM
Vusi M

1 reviews | Active since Oct 2013

14 Oct 2020, 09:55

Complain

The worst company I’ve ever rented a car from

Good day Vusimuzi Mazibuko

A claim has been registered for the damagesto the rental vehicle that were rented by you on the 10-09-2020 Claim number 65603, However we are still waiting for the documents to finalize your claim. Contact claims on *** for any progress with your claim. Thrifty Claims Department.

Thembi Bekezulu Claims Administartor ***

Even today they can’t tell me how much was the damage and show, they’ve took my deposit R4000 and R600 on top of that deposit and no one can explain why they took that money, been calling and calling no explanation they keep saying they’re waiting for the branch on Pretoria to give them claim form, in Pretoria branch they saying they handed everything over nothing that can do to help me

0
Replies (2)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply15 Oct 2020, 09:31
Official
Good Day Vusi 

Thank you for addressing your concerns with us.

On behalf of  Thrifty Car Rental, we apologies for the delay and inconvenience caused.

Please be advised that we have escalated your concerns and we will revert to you soonest.

Regards
Lebohang 
VM
Vusi M's update16 Oct 2020, 11:48
Reviewer Update
Yes I was contacted by your claims department Thembi she explained things to me and told me the claim is closed from her side, and that Linda Pretorious the branch manager from the Hatfied branch will be in contact to resolve the issue regarding my refund however I still have not had any contact from the branch regarding when my money will be back to my account and no one has called me to tell me when will I get my money back exactly.