mM
m M
1 reviews | Active since Aug 2017
20 Feb 2020, 19:30
Charged for a valet when I had returned the car in a perfect ****en state
I find myself here again because I never learn. Got charged a valet fee. At the drop off, car was inspected in my presence and except for petrol, I was informed that all was good. A month later, I received a text saying I owe R500 for valet. Rowen Kellerman, a manager at the OR Tambo branch is an **** and useless piece of horse ****. He has no sense of customer service. I will pay the amount so that I am not listed since I want to get a mortgage bond but you ****ers have lost a client who hired a car from you every month without fail.
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Replies (2)mM
m M's updateReviewer Update
21 Feb 2020, 18:01Thanks to Cheylene, who is also a manager at the OR Tambo branch, my complaint was resolved and fee was reversed.
mM
m M's update21 Feb 2020, 18:01
Reviewer Update
Thanks to Cheylene, who is also a manager at the OR Tambo branch, my complaint was resolved and fee was reversed.
Dollar Thrifty Car Rental South Africa's replyOfficial
24 Feb 2020, 10:32Good Day Sikhumbuzo
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we would like to apologise for the inconvenience caused and we are glad to know that your concerns have been resolved.
Once again we would like to apologise for the inconvenience caused.
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we would like to apologise for the inconvenience caused and we are glad to know that your concerns have been resolved.
Once again we would like to apologise for the inconvenience caused.
Kind Regards
Thrifty Car Rental
Dollar Thrifty Car Rental South Africa's reply24 Feb 2020, 10:32
Official
Good Day Sikhumbuzo
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we would like to apologise for the inconvenience caused and we are glad to know that your concerns have been resolved.
Once again we would like to apologise for the inconvenience caused.
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we would like to apologise for the inconvenience caused and we are glad to know that your concerns have been resolved.
Once again we would like to apologise for the inconvenience caused.
Kind Regards
Thrifty Car Rental
