lL
lisa L

1 reviews | Active since May 2017

04 Sept 2018, 15:46

Car Hire Overcharge

Purchased a car rental through Travelstart website from Dollar Thrifty. Was required to pay a deposit on the rental. Travelstart issued a voucher for rental displaying the deposit and amount to be paid when collecting the vehicle. When collecting the vehicle, the deposit was not deducted from the rental and Dollar Thrifty charged me the full price of rental and claim they cannot see the deposit, or display it on an invoice, thus I have been charged extra.

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply05 Sept 2018, 08:59
Official

Dear Valued Customer

Thank you for addressing your concerns with Dollar Thrifty Car Rental.

Please kindly send a private message with your reservation or rental agreement number in order for us to assist further.

Thank you

Dollar Thrifty Car Rental