SM
Sentle M

1 reviews | Active since Feb 2013

29 Jan 2020, 18:10

Bunch of ******* and *****.

On three occasions they have not returned my deposits (R6000 in total) and the money has mysteriously gone missing as no one knows what happened to my deposits. The branches (Randburg and Lanseria) keep telling me to contact the head office and the bank. I have done so and the head office insists that the monies were returned buy my bank and bank statements say there is no such.

The Lanseria branch changes rules as they go, I had their car for 30 days and kept having to extend. Now I was told to return that car and take over a new contract, guess what again my deposit was not returned but was asked to pay another deposit. I've had the new car/ contract for eight days and have extended twice today being the third time and now I'm told that I cannot extend more than three times, but I had their car for 30 days recently and extended more than 10 times without a problem. I am certain that they are doing this so that they can give me a higher rate or expect another deposit from me since they've seen me as a cash ***.

Please sort your service out and apply some professionalism!

0
Replies (2)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply30 Jan 2020, 08:23
Official
Good Day Sentle

Thank you for addressing your concerns with Thrifty Car Rental.

Please be advised that we are currently looking into your concerns and will be providing you with feedback directly.

Kind Regards
Thrifty Car Rental
SM
Sentle M's update11 Feb 2020, 12:12
Reviewer Update
Did you even take some time to read what my concern was? Instead of reading on what my concern was, you released my current deposit for the car that I currently have with me.

Now do you understand why I say that you guys are both unprofessional and ***********?