1 reviews | Active since Aug 2016
Branch closed and no communication
During this lockdown we do understand that not all branches are opened But the website makes us think that they all are open I reserved a car and paid for it when I got to the branch the branch is closed no one called me to tell me that they will no be able to honor my reservation I mean the reservation should have shown on the head office and they could have seen that the reservation at a branch that is closed then inform the me and the client. When i called only then was I told that its closed and now they reroute me to another branch. I went to the rerouted branch with the address mentioned on the website when i get there the branch is also closed or moved to a temporary location but also I wasn’t informed had to call again and they gave me a different address. I mean when you are renting a car means you don’t a car so I had to take a Uber to all those places they didn’t even offer to deliver the car which could have helped seeing that the fault was on the other side and not mine
