1 reviews | Active since Sept 2016
Booking got lost then had to pay more for less!
<p>I booked as I always do for my husband on thrifty.com. I booked a B class vehicle with unlimited kilometers. When my husband arrived at thrifty they could not access the booking because they couldn't contact that part of the system! Then they rebooked the vehicle on another system (how is there two?!) resulting in a higher price for the same rental and with strict limitation on the kilometers! Really not ok! I sent a complaint in to their complaints email listed on the internet but they have not responded in any way to even that! I researched som options and it looks like we will be using Budget from now on.</p>
Hi Desiree
Thank you for writing in! Please could you kindly provide us with the rental agreement number of your booking so that we can assist ?
Many thanks
Thrifty SA
Hi Desiree
Thank you for writing in! Please could you kindly provide us with the rental agreement number of your booking so that we can assist ?
Many thanks
Thrifty SA
H ********** 2C2 - that is the booking that got "lost". I don't have the other booking's details but I can get info on it. You will see another booking of the same day at OR Tambo for Derek Diamond - let me know if you need further data on that but you should be able to check your system.
H ********** 2C2 - that is the booking that got "lost". I don't have the other booking's details but I can get info on it. You will see another booking of the same day at OR Tambo for Derek Diamond - let me know if you need further data on that but you should be able to check your system.
Dear Desiree
Thank you for your patience.
Please be advised that the base rate decreased as seen on your invoice and reservation. We apologise sincerely for the failed web booking that you experienced but unfortunately all charges stand as charged.
Your refund was also declined from management due to the fact that we do not refund early rental returns.
For any further questions, please do not hesitate to contact us on our customer service on *** where Esre du Plessis will be able to assist you.
Many thanks
Thrifty SA
Your refund showing on the system was declined by management due to the fact that we do not refund early returns.
Dear Desiree
Thank you for your patience.
Please be advised that the base rate decreased as seen on your invoice and reservation. We apologise sincerely for the failed web booking that you experienced but unfortunately all charges stand as charged.
Your refund was also declined from management due to the fact that we do not refund early rental returns.
For any further questions, please do not hesitate to contact us on our customer service on *** where Esre du Plessis will be able to assist you.
Many thanks
Thrifty SA
Your refund showing on the system was declined by management due to the fact that we do not refund early returns.