Bait and switch

We booked for 9 days and made the decision to go with thrifty because they were about 1k less than the other companies. On day 8 we get a call angrily asking why we haven't returned the car yet. Apparently it was loaded into the system as 7 days only despite our being very clear during interactions in the branch that we wanted 9 days (confirmed dates too). No dates are listed in the papers we signed, so everything is on their systems only.

We were forced to pay for another 2 days to keep the car for the period we asked for. Call centre says nothing they can do, talk to the branch. Branch says they can discipline the person who made the typo, but nothing they can do about the billing because its all automated.

Would have gone with different company if the full price was disclosed upfront, but thanks to the bait and switch tactics we are out 3k over the initial quote and company policy is "too bad, computer says no". And online complaints section of their site is non functional. Will never go near these ********s again .