Bad services

<p>Onthe 25th of May 2017 I contacted the call center of Dollar car rental to make an arrangement to rent a car with them, after arranging everything the lady told me to pay 50% of the rental amount to secure the booking, Sshe sent me the link to pay online, I paid the amount as arranged and later i went to the airport to collect the vehicle of which i was declined for the reason that they don't take the type check card im using which i understood. i then asked as to how do get my money back and i was told to call the call center.</p> <p>Onthe 26th inthe morning i contacted their call center and spoke to the guy whom i cant recall his name, he told me that he processed everything and i should wait for 4 to 7 working days. Monday the 29th 9am i contacted them again to confirm if everything was fine and i spoke to Ameena who said she'll check and come back to me, she didnt call back as promised until 4pm when i decided to call her again and that's she said everything was sent to her senior and he processed so i should wait for 4 to 7 working days.</p> <p>Until Today the 12th of june i ddnt get my money. I contacted them back again this morning at 08:32 was put through to Ameena who then repeated the same thing to say it was processed, i then reminded her that onthe 29th you said i sould wait for 4 to 7 working days and nothing happened, she responded by saying there's nothing she can do as maybe the bank that's delaying the funds, i asked her which bank, she said she'll call me back in 5 minutes, i waited until 10:45 she didn't call. I phoned her back again and she said i should for for 4 to 7 working days as there's nothing she can do.</p> <p> </p> <p>subsequent to that, i sent a mail to her and her two colleagues who were copied on one of their emails to seek clarity on what was happening and how are they going to resolve, That was around 11am and to now nobody bothered to respond.</p> <p>Im sitting in a situation where i don't know if i'll ever get this refund, and clearly this organisaion isn't willing to account and i dn't know who to speak to anymore. This is disturbing and i never thought we still have such bad services in this nowadays times.</p>