JA
Janice A

1 reviews | Active since Jul 2011

10 Feb 2015, 20:24

Bad service, suprise costs, terrible car

Thrifty claims to be affordable initially the vehicle cost R250 per day then all of sudden because it was on my boyfriends credit card they told me he has to be added on as an additional driver even though he would not be driving the car which cost an extra R100 a day.<br> <br> The staff were rude initially when asking them questions and when I got into the vehicle it was terrible! There were cigarette burns on the seats the gears were making a bit of a grinding noise and when the aircon was on the car would suddenly make a bit of jerking motion every now and then. <br> <br> I am completely unimpressed there was nothing good about this experience! What a *******!

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Replies (1)
Dollar Thrifty Car Rental South Africa
Dollar Thrifty Car Rental South Africa's reply13 Feb 2015, 09:18
Official
Hello leepiet007,

Thank you for bringing this matter to our attention.

We appreciate that you have made us aware of the issues that you were faced with at the time of the rental taking place.

The matter is being investigated, hence will contact you directly with feedback once we have concluded our investigation.

Kind Regards

Customer Care