Bad Service on Car Hire

Collecting from King Shaka Airport took about 45 minutes as the desk staff were so slow. The car I was given was covered in scratches and all the wheel rims were damaged. Worse was that the cars interior stank of cigarette smoke. On returning the car which I had refuelled, I was then asked to take the car back to the petrol station to pump one of the tires up as it looked a bit low - probably due to the damaged rim! I refused - this was not my problem and not my job. I will not be dealing with Thrifty ever again.