Bad service at thrifty car rental Sandton

On 24-April 2018 wrote bellow letter to ********** but since waiting company respond .

Dear Sir/Madam I recently visited you branch at Sandton on the 11 April 2018 for car rental booking which was for the first time in my life doing car rental. Was referred to the branch by my brother, which I did the bookings given reservation No: ********** 7 upon bookings did querying about means of payment which was informed can use my debit card. On the 13 April 2018 when I went to get the car, when producing my driver’s license and bank card gentleman who was helping me was not sure about my bank card as it’s a Capitec bank card. He was busy refereeing to the guy next to him to find out if the card is acceptable, after not being sure he went to the back office to confirm. I must say in my life time have received bad customer service and accepted of moved on , but the one the lady give was so horrible so disgusting actually don’t appropriate to describe the serve. The lady from back office (Charkene Mari Branch Manager) told me straight in my face they don’t take card like this as wanted to get reason why because my names are on the card she could explain clearly She was busy telling me she is the branch manager, busy screaming at me in full view of her stuff and clients screaming how she can compensate me. Told her I don’t know all I need is a car because time is not on my side Then she eventually told me I must have I printed card, which she dismally failed to tell me they use a zip zap card machine Told her that can get the card but it can take me about two hours because I leave in the West rand and to drive out of Sandton is a problem. She told me the branch close at 19:00 her stuff can’t wait for me unless I can pay them R3000.00,which I found she was very ****y I requested complains line said I can complain to which was very baser I requested her business card as she was turning to her office she uttered F**K When she came back I asked her if she does swear at client she, she told me I am not her client wow what a behaviour the highest person in the branch She kept on screaming at me that I must get out of her branch, which I did I very very disappointed in that meaner she behaved. Out of 10 I can rate her -10. After all did manage to get the card from the airport upon myself calling the call centre, they called me back with rental agreement ********** . Yours truly very disappointed person. Army Maleka