Bad Customer Service

I hired a rental car at the Thrifty Durban Down town on Saturday the 2nd September and returned the car at the King Shaka international airport on the 3rd September at 9:30 am.

when i collected the car at Durban City, the lady assistant advised i would get my deposit within three day buy due to using an FNB credit card it would reflect within a day, on Tuesday the 5th September i contacted the Durban city branch and was advised that payment would be made that day.

on the 7th September( Thursday) i still had not received my deposit. I called the office in which i spoke to another women was advised that payment was already made on Monday, which was not possible as i had called that previous Tuesday regarding non payment.

She took my contact number and advised she would call me back...Im still waiting for her call till now. NO contact was made by that women at the Durban city branch.

I ended up calling the King Shaka branch in which the male assistant finally followed up and contacted me back after calling the bank and my funds were reversed.

Thrifty Durban City Branch has terrible customer Service and i am NEVER hiring from them again, neither are any of my friends and family members!!!!!