Bad attitude, drunk accusations, terrible service,

We got a delayed flight from Lanseria. We called and explained. And we were not the only people who had booked a car from our flight. We get there and the old gentleman checkin the damages on the car firstly tells us to hurry up he wants to go home, its late. Then he proceeds to check the car on his own and when he finishes we ask him to then check it with us as we cannot sign based on his word alone. We asked for another car because that one was full of scratches. He then flips out shouting at us and telling my husband that he is under the influence of alcohol. Ofcourse by now we are livid and we then ask him to bring a breathalizer in order for him to prove his allegations. The whole staff on duty then proceed to tell us that they needed to go home as it was late. we asked for a refund and were told that head office processes it and there was a heated argument when we asked them to write us some sort of signed correspondence to say that we cancelled the booking.<br> Never have i come accross a rude bunch of people, and yet the indian gentleman on the counter next to us asked for a favour on getting a \discounted"rate on his super wiaver!!!! """