MS
Michelle S
1 reviews | Active since Feb 2016
22 Mar 2016, 10:44
Bad attitude and customer service
Upon returning a vehicle on 7 March 2016 at the Cape Town International airport, there were no employees to assist with returning the vehicle. I found Wiseman in an office who said I cannot have a return inspection done. 30 Minutes later the the forms were signed without an inspection and Wiseman took the keys after which an employee reved the vehichle and sped off with the hired car missing us narrowly. The employees of this company clearly showed their irritation and lost their temper with us for no apparent reason. There seemed to only be 2 men on duty for the entire vehichle fleet. VERY bad attitutes and VERY bad customer sevice for this rental company.
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Replies (1)Dollar Thrifty Car Rental South Africa's replyOfficial
22 Mar 2016, 11:30Hello mesteenkamp,
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we do sincerely apologise for the level of service received, we can assure you and the matter will be dealt with in a serious light with senior management.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we do sincerely apologise for the level of service received, we can assure you and the matter will be dealt with in a serious light with senior management.
Kind Regards
Customer Care
Dollar Thrifty Car Rental South Africa's reply22 Mar 2016, 11:30
Official
Hello mesteenkamp,
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we do sincerely apologise for the level of service received, we can assure you and the matter will be dealt with in a serious light with senior management.
Kind Regards
Customer Care
Thank you for addressing your concerns with Thrifty Car Rental.
On behalf of Thrifty Car Rental we do sincerely apologise for the level of service received, we can assure you and the matter will be dealt with in a serious light with senior management.
Kind Regards
Customer Care
