1 reviews | Active since Dec 2015
Awful service all round
To whom it may concern,
In December 2017 I attempted to hire a car at the Cape Town International branch. For valid reasons I was unable to do so however upon inspection on my credit card statement I have been changed not once but twice for a vehicle I never hired. It has been some time since then and I am yet to receive the amounts back even though I have made a few phone calls to query the situation. This having failed, I took to emailing the company getting a response and promise to rectify the situation from ********** Since then I have received no communication for weeks even though I have sent 5 additional emails. This is outright theft! Can you please rectify the situation immediately!
Attached are the two references for the booking.
Dear Valued Customer
I trust you are well.
Please kindly assist me with your rental agreement number and your full name and surname, so that I may assist you further.
Thank you
Dear Valued Customer
I trust you are well.
Please kindly assist me with your rental agreement number and your full name and surname, so that I may assist you further.
Thank you
Dear Valued Customer
Thank you for allowing Dollar Thrifty Car Rental the time to investigate into your concerns. Please be advised that the refund for the both the payments have being reversed yesterday 23/02/2018, kindly allow 7-14 working days for the funds to reflect into your account.
Thank you
Dollar Thrifty Car Rental
Dear Valued Customer
Thank you for allowing Dollar Thrifty Car Rental the time to investigate into your concerns. Please be advised that the refund for the both the payments have being reversed yesterday 23/02/2018, kindly allow 7-14 working days for the funds to reflect into your account.
Thank you
Dollar Thrifty Car Rental